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Customer Survey as tool for more customer focus

In many markets products and services are increasingly replaceable, the consumers are critical and ready for change. Therefore a founded knowledge of the customers and their attitudes makes the difference between success and failure.

Customer surveys are thereby a significant key to success and give important insight into the thoughts and experiences of the consumers.

The following diagram shows tools of ValueQuest for the development of sustainable and profitable customer relationships.

 

Our holistic approach...

  • …shows systematic potential where the value of customer service can be concretely improved.
  • …quantifies the customer loyalty and the customer satisfaction and shows how the value of the customer relationship can be raised.
  • …controls and improves the customer loyalty in the framework of the whole service relationship.
  • …identifies the needs of the customers.